Add a transcript for Flavortown (#80)

* Write v1 of the Flavortown transcript

* Remove summer reference from bot manifest

* Mrkdwn doesn't support bullet points, are we fr?

* Actually link help channel in resolve message

manifest.yml

@@ -1,7 +1,7 @@
 {
     "display_information": {
         "name": "helper heidi",
-        "description": "helping you make your summer (and my partner proud)",
+        "description": "making support teams run smoothly (and my partner proud)",
         "background_color": "#c47600"
     },
     "features": {

nephthys/transcripts/__init__.py

@@ -2,8 +2,9 @@ from typing import List
 from typing import Type
 
 from nephthys.transcripts.transcript import Transcript
+from nephthys.transcripts.transcripts.flavortown import Flavortown
 from nephthys.transcripts.transcripts.identity import Identity
 from nephthys.transcripts.transcripts.summer_of_making import SummerOfMaking
 
 
-transcripts: List[Type[Transcript]] = [Identity, SummerOfMaking]
+transcripts: List[Type[Transcript]] = [Identity, SummerOfMaking, Flavortown]

nephthys/transcripts/transcripts/flavortown.py

@@ -0,0 +1,42 @@
+from nephthys.transcripts.transcript import Transcript
+
+
+class Flavortown(Transcript):
+    """Transcript for Hack Club Flavortown."""
+
+    program_name: str = "Flavortown"
+    program_owner: str = "U073M5L9U13"  # @Mish
+
+    help_channel: str = "C09MATKQM8C"  # #flavortown-help
+    ticket_channel: str = "C09LS4SAWNB"  # #flavortown-tickets
+    team_channel: str = "C09M16FHL0K"  # #flavortown-support-team
+
+    faq_link: str = "https://hackclub.slack.com/docs/T0266FRGM/F09NKF58FL5"
+    identity_help_channel: str = "C092833JXKK"  # #identity-help
+
+    first_ticket_create: str = f"""
+:rac_info: Hey there (user), and welcome to the support channel! While we wait for someone to help you out, I have a couple of requests for you:
+• Take a look through <{faq_link}|*the FAQ*> – you may find a solution waiting there
+• Once your question has been answered, hit that green button below!
+"""
+    ticket_create: str = f"""
+:rac_info: Ah, hello! While we wait for a human to come and help you out, I've been told to remind you to:
+• Have a read of <{faq_link}|*the FAQ*> – it might have the answer you're looking for
+• Once your question is answered, hit the button below!
+"""
+    ticket_resolve: str = f"""
+Aha, this post has just been marked as resolved by <@{{user_id}}>! I'll head back to the kitchen now, \
+but if you need any more help, just send another message in <#{help_channel}> and I'll be right back o/
+"""
+
+    home_unknown_user_title: str = ":upside-down_orpheus: woah, wait one sec!"
+    home_unknown_user_text: str = """
+_checks records_
+
+heyy {name}, it doesn't look like you're on the list of people allowed to access this page – sorry!
+
+If you think this isn't right, ask <@{program_owner}> and they'll check for you! I'm still new to this \
+fancy "role-based access" stuff :P
+"""
+
+    not_allowed_channel: str = f"hey, it looks like you're not supposed to be in that channel, pls talk to <@{program_owner}> if that's wrong"