assigned tickets on dashboard

nephthys/events/app_home_opened.py

@@ -6,6 +6,7 @@ from slack_sdk.web.async_client import AsyncWebClient
 
 from nephthys.utils.env import env
 from nephthys.utils.logging import send_heartbeat
+from nephthys.views.home.assigned import get_assigned_tickets_view
 from nephthys.views.home.error import get_error_view
 from nephthys.views.home.helper import get_helper_view
 from nephthys.views.home.loading import get_loading_view
@@ -38,6 +39,8 @@ async def open_app_home(home_type: str, client: AsyncWebClient, user_id: str):
             match home_type:
                 case "default" | "dashboard":
                     view = await get_helper_view(user)
+                case "assigned-tickets":
+                    view = await get_assigned_tickets_view(user)
                 case "tags":
                     view = await get_manage_tags_view(user)
                 case "my-stats":

nephthys/events/message.py

@@ -136,9 +136,33 @@ async def on_message(event: Dict[str, Any], client: AsyncWebClient):
         unfurl_media=True,
     )
 
+    async with env.session.post(
+        "https://ai.hackclub.com/chat/completions",
+        json={
+            "messages": [
+                {
+                    "role": "system",
+                    "content": "You are a helpful assistant that helps organise tickets for Hack Club's support team. You're going to take in a message and give it a title. You will return no other content. Even if it's silly please summarise it. Use no more than 7 words, but as few as possible.",
+                },
+                {
+                    "role": "user",
+                    "content": f"Here is a message from a user: {text}\n\nPlease give this ticket a title.",
+                },
+            ]
+        },
+    ) as res:
+        if res.status != 200:
+            await send_heartbeat(
+                f"Failed to get AI response for ticket creation: {res.status} - {await res.text()}"
+            )
+            title = "No title provided by AI."
+        else:
+            data = await res.json()
+            title = data["choices"][0]["message"]["content"].strip()
+
     await env.db.ticket.create(
         {
-            "title": f"New ticket from {user}",
+            "title": title,
             "description": text,
             "msgTs": event["ts"],
             "ticketTs": ticket["ts"],

nephthys/utils/slack.py

@@ -50,6 +50,7 @@ async def app_home_opened_handler(event: dict[str, Any], client: AsyncWebClient)
 
 
 @app.action("dashboard")
+@app.action("assigned-tickets")
 @app.action("tags")
 @app.action("my-stats")
 async def manage_home_switcher(ack: AsyncAck, body, client: AsyncWebClient):

nephthys/views/home/assigned.py

@@ -0,0 +1,94 @@
+import pytz
+
+from nephthys.utils.env import env
+from nephthys.views.home.components.buttons import get_buttons
+from prisma.enums import TicketStatus
+from prisma.models import User
+
+
+async def get_assigned_tickets_view(user: User):
+    btns = get_buttons(user, "assigned-tickets")
+
+    tickets = (
+        await env.db.ticket.find_many(
+            where={"assignedToId": user.id, "NOT": [{"status": TicketStatus.CLOSED}]},
+            include={"openedBy": True},
+        )
+        or []
+    )
+
+    if not tickets:
+        return {
+            "type": "home",
+            "blocks": [
+                {
+                    "type": "header",
+                    "text": {
+                        "type": "plain_text",
+                        "text": ":rac_cute: no assigned tickets",
+                        "emoji": True,
+                    },
+                },
+                btns,
+                {"type": "divider"},
+                {
+                    "type": "section",
+                    "text": {
+                        "type": "plain_text",
+                        "text": ":rac_believes_in_theory_about_green_lizards_and_space_lasers: you don't have any assigned tickets right now!",
+                        "emoji": True,
+                    },
+                },
+            ],
+        }
+
+    ticket_blocks = []
+    for ticket in tickets:
+        unix_ts = int(ticket.createdAt.timestamp())
+        time_ago_str = f"<!date^{unix_ts}^opened {{ago}}|at {ticket.createdAt.astimezone(pytz.timezone('Europe/London')).strftime('%H:%M %Z')}>"
+        ticket_blocks.append(
+            {
+                "type": "section",
+                "text": {
+                    "type": "mrkdwn",
+                    "text": f"*{ticket.title}*\n _from <@{ticket.openedBy.slackId}>. {time_ago_str}_",
+                },
+                "accessory": {
+                    "type": "button",
+                    "text": {
+                        "type": "plain_text",
+                        "text": ":rac_info: view ticket",
+                        "emoji": True,
+                    },
+                    "action_id": f"view-ticket-{ticket.msgTs}",
+                    "url": f"https://hackclub.slack.com/archives/{env.slack_help_channel}/p{ticket.msgTs.replace('.', '')}",
+                    "value": ticket.msgTs,
+                },
+            }
+        )
+        ticket_blocks.append({"type": "divider"})
+
+    return {
+        "type": "home",
+        "blocks": [
+            {
+                "type": "header",
+                "text": {
+                    "type": "plain_text",
+                    "text": ":rac_cute: helper heidi",
+                    "emoji": True,
+                },
+            },
+            btns,
+            {"type": "divider"},
+            {
+                "type": "header",
+                "text": {
+                    "type": "plain_text",
+                    "text": ":rac_cute: here are your assigned tickets <3",
+                    "emoji": True,
+                },
+            },
+            *ticket_blocks,
+        ],
+    }

nephthys/views/home/components/buttons.py

@@ -12,7 +12,16 @@ def get_buttons(user: User, current: str = "dashboard"):
             **({"style": "primary"} if current != "dashboard" else {}),
         }
     )
-    # if user.admin:
+
+    buttons.append(
+        {
+            "type": "button",
+            "text": {"type": "plain_text", "text": "Assigned Tickets", "emoji": True},
+            "action_id": "assigned-tickets",
+            **({"style": "primary"} if current != "assigned-tickets" else {}),
+        }
+    )
+
     buttons.append(
         {
             "type": "button",