diff --git a/nephthys/events/message.py b/nephthys/events/message.py
index 3aed67f..5b4640f 100644
--- a/nephthys/events/message.py
+++ b/nephthys/events/message.py
@@ -4,6 +4,7 @@ from typing import Dict
 from slack_sdk.web.async_client import AsyncWebClient
 
 from nephthys.data.transcript import Transcript
+from nephthys.macros import run_macro
 from nephthys.utils.env import env
 from nephthys.utils.logging import send_heartbeat
 
@@ -17,15 +18,30 @@ async def on_message(event: Dict[str, Any], client: AsyncWebClient):
     if "subtype" in event and event["subtype"] not in ALLOWED_SUBTYPES:
         return
 
-    if event.get("thread_ts"):
-        return
-
     user = event.get("user", "unknown")
     text = event.get("text", "")
 
+    db_user = await env.db.user.find_first(where={"slackId": user})
+
+    if event.get("thread_ts") and db_user and db_user.helper:
+        ticket = await env.db.ticket.find_first(
+            where={"msgTs": event["thread_ts"]},
+            include={"openedBy": True, "tagsOnTickets": True},
+        )
+        first_word = text.split()[0].lower()
+
+        if first_word[0] == "?" and ticket:
+            await run_macro(
+                name=first_word.lstrip("?"),
+                ticket=ticket,
+                helper=db_user,
+                text=text,
+                macro_ts=event["ts"],
+            )
+        return
+
     thread_url = f"https://hackclub.slack.com/archives/{env.slack_help_channel}/p{event['ts'].replace('.', '')}"
 
-    db_user = await env.db.user.find_first(where={"slackId": user})
     if db_user:
         past_tickets = await env.db.ticket.count(where={"openedById": db_user.id})
     else:
diff --git a/nephthys/macros/__init__.py b/nephthys/macros/__init__.py
new file mode 100644
index 0000000..7a03be4
--- /dev/null
+++ b/nephthys/macros/__init__.py
@@ -0,0 +1,33 @@
+from typing import Any
+
+from nephthys.macros.hello_world import HelloWorld
+from nephthys.macros.resolve import Resolve
+from nephthys.utils.env import env
+from nephthys.utils.logging import send_heartbeat
+from prisma.models import Ticket
+from prisma.models import User
+
+
+macros = [Resolve, HelloWorld]
+
+
+async def run_macro(
+    name: str, ticket: Ticket, helper: User, macro_ts: str, text: str, **kwargs: Any
+) -> None | bool:
+    """
+    Run the macro with the given name and arguments.
+    """
+    for macro in macros:
+        if macro.name == name:
+            new_kwargs = kwargs.copy()
+            new_kwargs["text"] = text
+            await macro().run(ticket, helper, **new_kwargs)
+            await env.slack_client.chat_delete(
+                channel=env.slack_help_channel, ts=macro_ts, token=env.slack_user_token
+            )
+
+    await send_heartbeat(
+        f"Macro {name} not found from <@{helper.slackId}.",
+        messages=[f"Ticket ID: {ticket.id}", f"Helper ID: {helper.id}"],
+    )
+    return False
diff --git a/nephthys/macros/hello_world.py b/nephthys/macros/hello_world.py
new file mode 100644
index 0000000..ab82880
--- /dev/null
+++ b/nephthys/macros/hello_world.py
@@ -0,0 +1,22 @@
+from nephthys.macros.types import Macro
+from nephthys.utils.env import env
+
+
+class HelloWorld(Macro):
+    name = "hii"
+
+    async def run(self, ticket, helper, **kwargs):
+        """
+        A simple hello world macro that does nothing.
+        """
+        user_info = await env.slack_client.users_info(user=helper.slackId)
+        name = (
+            user_info["user"]["profile"].get("display_name")
+            or user_info["user"]["profile"].get("real_name")
+            or user_info["user"]["name"]
+        )
+        await env.slack_client.chat_postMessage(
+            text=f"hey, {name}! i'm heidi :rac_shy: say hi to orpheus for me would you? :rac_cute:",
+            channel=env.slack_help_channel,
+            thread_ts=ticket.msgTs,
+        )
diff --git a/nephthys/macros/resolve.py b/nephthys/macros/resolve.py
new file mode 100644
index 0000000..721925f
--- /dev/null
+++ b/nephthys/macros/resolve.py
@@ -0,0 +1,28 @@
+from nephthys.actions.resolve import resolve
+from nephthys.macros.types import Macro
+from nephthys.utils.env import env
+from nephthys.utils.logging import send_heartbeat
+from prisma.enums import TicketStatus
+from prisma.models import Ticket
+from prisma.models import User
+
+
+class Resolve(Macro):
+    name = "resolve"
+
+    async def run(self, ticket: Ticket, helper: User, **kwargs) -> None:
+        """
+        Resolve the ticket with the given arguments.
+        """
+        await send_heartbeat(
+            f"Resolving ticket with ts {ticket.msgTs} by <@{helper.slackId}>.",
+            messages=[f"Ticket ID: {ticket.id}", f"Helper ID: {helper.id}"],
+        )
+        if not ticket.status == TicketStatus.CLOSED:
+            await resolve(
+                ts=ticket.msgTs,
+                resolver=helper.slackId,
+                client=env.slack_client,
+            )
+        else:
+            raise ValueError("Ticket is already resolved.")
diff --git a/nephthys/macros/types.py b/nephthys/macros/types.py
new file mode 100644
index 0000000..ca296ec
--- /dev/null
+++ b/nephthys/macros/types.py
@@ -0,0 +1,12 @@
+from prisma.models import Ticket
+from prisma.models import User
+
+
+class Macro:
+    name: str
+
+    async def run(self, ticket: Ticket, helper: User, **kwargs) -> None:
+        """
+        Run the macro with the given arguments.
+        """
+        raise NotImplementedError("Subclasses must implement this method.")