feat: fraud and shipcertqueue macros

nephthys/macros/__init__.py

@@ -4,13 +4,15 @@ from nephthys.macros.faq import FAQ
 from nephthys.macros.hello_world import HelloWorld
 from nephthys.macros.identity import Identity
 from nephthys.macros.resolve import Resolve
+from nephthys.macros.fraud import Fraud
+from nephthys.macros.shipcertqueue import ShipCertQueue
 from nephthys.utils.env import env
 from nephthys.utils.logging import send_heartbeat
 from prisma.models import Ticket
 from prisma.models import User
 
 
-macros = [Resolve, HelloWorld, FAQ, Identity]
+macros = [Resolve, HelloWorld, FAQ, Identity, Fraud, ShipCertQueue]
 
 
 async def run_macro(

nephthys/macros/fraud.py

@@ -0,0 +1,31 @@
+from nephthys.actions.resolve import resolve
+from nephthys.macros.types import Macro
+from nephthys.utils.env import env
+
+
+class Fraud(Macro):
+    name = "fraud"
+
+    async def run(self, ticket, helper, **kwargs):
+        """
+        A simple macro telling people to use Fraudpheus
+        """
+        sender = await env.db.user.find_first(where={"id": ticket.openedById})
+        if not sender:
+            return
+        user_info = await env.slack_client.users_info(user=sender.slackId)
+        name = (
+            user_info["user"]["profile"].get("display_name")
+            or user_info["user"]["profile"].get("real_name")
+            or user_info["user"]["name"]
+        )
+        await env.slack_client.chat_postMessage(
+            text=f"Hiya {name}! Would you mind directing any fraud related queries to <@U091HC53CE8>? :rac_cute:\n\nIt'll keep your case confidential and make it easier for the fraud team to keep track of!",
+            channel=env.slack_help_channel,
+            thread_ts=ticket.msgTs,
+        )
+        await resolve(
+            ts=ticket.msgTs,
+            resolver=helper.slackId,
+            client=env.slack_client,
+        )

nephthys/macros/shipcertqueue.py

@@ -0,0 +1,31 @@
+from nephthys.actions.resolve import resolve
+from nephthys.macros.types import Macro
+from nephthys.utils.env import env
+
+
+class ShipCertQueue(Macro):
+    name = "shipcertqueue"
+
+    async def run(self, ticket, helper, **kwargs):
+        """
+        A simple macro telling people about the ship certification backlog
+        """
+        sender = await env.db.user.find_first(where={"id": ticket.openedById})
+        if not sender:
+            return
+        user_info = await env.slack_client.users_info(user=sender.slackId)
+        name = (
+            user_info["user"]["profile"].get("display_name")
+            or user_info["user"]["profile"].get("real_name")
+            or user_info["user"]["name"]
+        )
+        await env.slack_client.chat_postMessage(
+            text=f"Hi {name}! Unfortunately, there is a backlog of projects awaiting ship certification; please be patient. \n\n *pssst... voting more will move your project further towards the front of the queue.*",
+            channel=env.slack_help_channel,
+            thread_ts=ticket.msgTs,
+        )
+        await resolve(
+            ts=ticket.msgTs,
+            resolver=helper.slackId,
+            client=env.slack_client,
+        )