* Add ai-based ticket categorization and you can add tags in the bot homepage
* made the CategoryTag model and refactored the code to support it
* Implemented the fulfillment reminder to send all open tickets in the past 24h for amber to check them :)
* removed the ability to manage categories from the UI/fixed stuff
* Fix type error
* removed question tags
* Re-add question tags to DB schema
This is only because we don't have migrations rn so we can't actually delete stuff from the DB
---------
Co-authored-by: MMK21Hub <50421330+MMK21Hub@users.noreply.github.com>