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* Update DB when unthreaded messages are deleted * Add required library libatomic1 to Dockerfile (#71) * Handle quick message deletions This is a quick and dirty way to handle the bug, but it works. I also realised that handle_question_deletion() doesn't delete it in #tickets * Create a system for tracking bot messages attached to tickets * Ensure resolved message is added to userFacingMsgs TODO I''ll need to make a function that all the macros can use to send a user-facing message * Add a reply_to_ticket() helper for updating the DB while replying to a ticket * Fix type errors in reply_to_ticket() * Use reply_to_ticket when resolving tickets * Fix type errors in message.py * Create delete_replies_to_ticket() * Remove unused parameter in delete_replies_to_ticket * Rename BotMessage.msgTs to BotMessage.ts * Write a stub delete_and_clean_up_ticket function * Partially implement delete_and_clean_up_ticket * Delete "ticket" message in delete_and_clean_up_ticket() * Use the new ticket methods where appropriate * Make function name clearer ("delete_bot_replies") * Log if a question is deleted but not present in DB * Fix error when normal messages are deleted * Actually include userFacingMsgs in the query when deleting bot replies * Add success heartbeat to delete queue * Document the deletion queue needing workspace admin * Don't use delete queue in ticket_methods.py This is because the delete queue requires an admin token, ew * Fix deleting the backend message on ticket deletion * Always preserve support threads with >3 bot messages This is so that if someone runs ?faq, the ticket still counts as being resolved in the DB. * Debug-log message event data instead of printing * Use the reply_to_ticket util in macros --------- Co-authored-by: RandomSearch <101704343+RandomSearch18@users.noreply.github.com>
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2.6 KiB
Text
106 lines
No EOL
2.6 KiB
Text
generator client {
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provider = "prisma-client-py"
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interface = "asyncio"
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recursive_type_depth = 5
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}
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datasource db {
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provider = "postgresql"
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url = env("DATABASE_URL")
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}
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enum TicketStatus {
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OPEN
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IN_PROGRESS
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CLOSED
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}
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model User {
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id Int @id @unique @default(autoincrement())
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slackId String @unique
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username String? @unique
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admin Boolean @default(false)
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openedTickets Ticket[] @relation("OpenedTickets")
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closedTickets Ticket[] @relation("ClosedTickets")
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assignedTickets Ticket[] @relation("AssignedTickets")
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tagSubscriptions UserTagSubscription[]
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helper Boolean @default(false)
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createdAt DateTime @default(now())
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}
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model Ticket {
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id Int @id @unique @default(autoincrement())
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title String
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description String
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status TicketStatus @default(OPEN)
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// TS for the original help message (top of the help thread)
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msgTs String @unique
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// TS for the ticket message in the "backend" tickets channel
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ticketTs String @unique
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// Messages sent by the bot in the help thread
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userFacingMsgs BotMessage[]
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openedBy User @relation("OpenedTickets", fields: [openedById], references: [id])
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openedById Int
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closedBy User? @relation("ClosedTickets", fields: [closedById], references: [id])
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closedById Int?
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closedAt DateTime?
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assignedTo User? @relation("AssignedTickets", fields: [assignedToId], references: [id])
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assignedToId Int?
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assignedAt DateTime?
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tagsOnTickets TagsOnTickets[]
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createdAt DateTime @default(now())
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}
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model Tag {
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id Int @id @unique @default(autoincrement())
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name String @unique
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ticketsOnTags TagsOnTickets[]
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userSubscriptions UserTagSubscription[]
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createdAt DateTime @default(now())
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}
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model TagsOnTickets {
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ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)
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ticketId Int
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tag Tag @relation(fields: [tagId], references: [id], onDelete: Cascade)
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tagId Int
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assignedAt DateTime @default(now())
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@@id([ticketId, tagId])
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@@map("tags_on_tickets")
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}
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model UserTagSubscription {
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user User @relation(fields: [userId], references: [id], onDelete: Cascade)
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userId Int
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tag Tag @relation(fields: [tagId], references: [id], onDelete: Cascade)
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tagId Int
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subscribedAt DateTime @default(now())
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@@id([userId, tagId])
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@@map("user_tag_subscriptions")
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}
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model BotMessage {
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id Int @id @unique @default(autoincrement())
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ts String
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channelId String
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ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)
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ticketId Int
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@@unique([ts, channelId])
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} |