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Changed Club operations to customer success lead (#432)
* Changed Club operations to customer success lead Changed Club operations to customer success lead. Re did job description based off new one from Charlene. * Changed link to hack af * Fix link in cust. success lead jd * Update markdown for cust. success lead Co-authored-by: Max Wofford <max@maxwofford.com>
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Abby Fischler
GitHub
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3 changed files with 19 additions and 20 deletions
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@ -1,6 +1,4 @@
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## Hack Club is hiring a Club Operations Lead.
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**Find purpose and passion by supporting technical teens with your customer service and management skills. **As the liaison between teens leading their own after-school Hack Clubs and Hack Club's amazing resources, you'll play a vital role in Hack Club's nonprofit mission to support high school coders in starting coding clubs, hackathons, and building awesome projects.
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**Find purpose and passion by supporting technical teens with your customer service and management skills.** As the liaison between teens leading their own after-school Hack Clubs and Hack Club's amazing resources, you'll play a vital role in Hack Club's nonprofit mission to support high school coders in starting coding clubs, hackathons, and building awesome projects.
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- **Build relationships, follow up, and provide outstanding customer service**
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- Fun, fast-growing nonprofit tech startup
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@ -8,21 +6,21 @@
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### PAY AND BENEFITS
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- $50,000 - $55,000 per year
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- 4 weeks paid time off plus 11 holidays plus health insurance
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- Hardware stipend of $2,000 (for example, to buy a MacBook Air, big monitor, external keyboard and mouse)
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- Pay depending on experience
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### HOURS AND LOCATION
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- Fulltime, flexible hours must include 5 - 9pm two days a week (for Hack Clubbers on the West Coast)
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- 80% in-office / 20% WFH---office in Shelburne
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- 80% in-office / 20% WFH---office in Shelburne, Vermont
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### RESPONSIBILITIES
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- **Serve as the top point of contact** for Hack Clubbers, receiving messages through Slack, email, and iMessage
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- **Process applications** from teen coders and **run onboarding calls** with new Hack Club leaders over Zoom
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- **Handle back-office tasks accurately and promptly**
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- **Build out and supervise a team of part-time Hack Clubbers** to handle the growing volume of contacts and inquiries
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- **Build out and supervise a team of part-time, paid Hack Clubbers** to handle the growing volume of contacts and inquiries
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- **Treat teens 13 - 18 years old with total respect and professionalism**
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### WHO ARE YOU?
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@ -37,22 +35,23 @@
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### REQUIRED
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- Software savvy: 3+ years of experience with Google Docs or Microsoft Office applications, comfortable in spreadsheets, databases, project management software tools
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- Superior organizational skills
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- Software savvy: Experienced in Google Docs or Microsoft Office applications, comfortable in spreadsheets, databases, project management software tools
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- Superior organizational skills
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- Terrific written and verbal communication skills
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### APPLY HERE: https://hack.af/club-ops-lead-apply
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**FULL JOB DESCRIPTION HERE:** [hack.af/cust-success-lead](https://hack.af/cust-success-lead)
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**TO LEARN MORE,** feel free to contact our search partner, Charlene Wallace, charlene@charlenewallace.com, for a confidential exploratory conversation.
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**TO LEARN MORE,** feel free to contact our search partner, Charlene Wallace, at charlene@charlenewallace.com, for a confidential exploratory conversation.
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---
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## ABOUT HACK CLUB
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Hack Club is a fun, nonprofit tech startup, run by a small team of young, highly-creative engineers, building programs every day for thousands of teenagers from around the world. We support high school coders in starting coding clubs, hackathons, and building awesome projects.
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[Hack Club](http://hackclub.com) is a fun, nonprofit tech startup, run by a small team of young, highly-creative engineers, building programs every day for thousands of teenagers from around the world. We support high school coders in starting coding clubs, hackathons, and building awesome projects.
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Founded in 2014, Hack Club's mission is to support, inspire and motivate teenagers from all backgrounds to become highly technical and use their computer skills to solve problems. Our goal: to become as ubiquitous, as universal, and as culturally foundational for young people today as the Girl and Boy Scouts were 70 years ago.
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Watch our 7 minute documentary on [The Hacker Zephyr](https://youtube.com/watch?v=2BID8_pGuqA), a 10-day cross-country coding trip by train, to meet a few of the teens in our community. Growing fast, we currently work with 10,000 to 20,000 teens in 36 states and 22 countries.
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Watch our 7 minute documentary on [The Hacker Zephyr](http://youtube.com/watch?v=2BID8_pGuqA), a 10-day cross-country coding trip by train, to meet a few of the teens in our community. Growing fast, we currently work with 10,000 to 20,000 teens in 36 states and 22 countries.
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---
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@ -2,16 +2,16 @@ import { BaseStyles, Box, Container, Heading, Text } from 'theme-ui'
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import Head from 'next/head'
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import Nav from '../../components/nav'
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import Meta from '@hackclub/meta'
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import JobDescription from '../../components/jobs/club-operations-lead/jd.mdx'
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import JobDescription from '../../components/jobs/customer-success-lead/jd.mdx'
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import ForceTheme from '../../components/force-theme'
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const Page = () => (
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<>
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<Meta
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as={Head}
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title="Club Operations Lead"
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description="Hack Club is a hiring a Club Operations Lead to join our team in Shelburne, Vermont."
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image="https://workshop-cards.hackclub.com/Clubs%20Operations%20Lead%20%40%20Hack%20Club.png?fontSize=200px&brand=HQ"
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title="Customer Success Lead"
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description="Hack Club is a hiring a Customer Success Lead to join our team in Shelburne, Vermont."
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image="https://workshop-cards.hackclub.com/Customer%20Success%20Lead%20%40%20Hack%20Club.png?fontSize=175px&brand=HQ"
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/>
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<ForceTheme theme="light" />
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<Nav />
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@ -25,10 +25,10 @@ const Page = () => (
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>
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<Container sx={{ textAlign: 'center', color: 'white' }}>
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<Heading as="h1" variant="title" mb={30}>
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Club Operations Lead @ Hack Club
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Customer Success Lead @ Hack Club
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</Heading>
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<Text variant="headline" sx={{ fontWeight: 400 }}>
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New job open as of April 12th, 2022.
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New job open as of April 24th, 2022.
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</Text>
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</Container>
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</Box>
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@ -180,9 +180,9 @@ const Page = () => (
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color1={theme.util.cx('green')}
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/>
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<JobListing
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positionName="Club Operations Lead"
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positionName="Customer Success Lead"
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positionDesc="In this role, you will serve as a liaison between teens leading their own after-school Hack Clubs and Hack Club’s amazing resources, you’ll play a vital role in Hack Club’s nonprofit mission to support high school coders in starting coding clubs, hackathons, and building awesome projects."
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positionLink="/jobs/club-operations-lead/"
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positionLink="/jobs/customer-success-lead/"
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color={theme.util.cx('yellow')}
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color1={theme.util.cx('red')}
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/>
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